Table of Contents
Downtime Tracking
Use QR codes to capture downtime events quickly, monitor a live board, and analyze patterns to reduce lost time.
Open DowntimeWhat is the Downtime Tracking System?
The Downtime Tracking System lets operators scan QR codes at machines to start and stop downtime events. Supervisors can view open events in the Supervisor Queue and managers can analyze historical downtime patterns. The system provides a fast start option and a full setup wizard for more control.
Note: This is the operational Downtime Tracking System, not the legacy Downtime Log report. For the legacy report see /lite/help/downtime.
Who is this for?
| Role | What they do | How they access |
|---|---|---|
| Quality Manager | Sets up the system, reviews analytics, and prioritizes improvement work. | Open Analytics and Setup pages |
| Supervisor | Monitors Supervisor Queue and closes events when resolved. | Supervisor Queue in system detail |
| Operator | Scans QR codes at machines to start/stop events; may enter a name for session identity. | Scan or link on mobile device |
| Plant Manager | Reviews high-level analytics and OEE summaries. | Analytics and System Overview |
Feature guides
Setup Wizard
Step-by-step setup to configure assets, shifts, categories, and escalations.
QR Distribution
Print and distribute QR codes for each asset to enable scanning at the machine.
Quick start
Frequently asked questions
No. Operators scan and may enter a name once per session; no account required.
Yes, the Print All QR feature creates one page per asset for easy initial rollout.
Supervisors can manually close events from the Supervisor Queue and add a close reason.
Downtime contributes to the availability component of OEE; the analytics tab shows derived availability and OEE summaries.
Yes, but you should reprint QR codes if asset identifiers in the URL change.