Table of Contents
Control Center: A Complete Guide
Control Center is your daily starting point for quality work. Learn what it shows, how to move between tabs, and where each summary leads.
Open Control CenterWhat is Control Center?
Control Center is the authenticated workspace you land on to start your day. It replaces the older Dashboard as the primary home for daily quality work, bringing together summaries, live operational data, and quick access to every tool in one place.
- A daily summary of what needs your attention, generated for your role
- A single queue of work items so you always know what to do next
- Summary tabs for Customer Returns, Quality Events, 5S, Downtime, Cost of Quality, Quality Evidence, Audit, and more
- Quick links from each summary into the full, detailed workflow when you need to do more
Tip
Control Center is a launch pad, not a replacement for the detailed tools. Use it to see what matters today, then open the full workflow when you need to dig in.
Getting there and choosing a workspace
- Sign in and open Control Center at /lite/control-center. Authentication is required.
- Control Center loads data for your active company workspace, shown as a chip near the top of the page. If you belong to more than one account, switch workspaces from there.
- If no active workspace is available, you will be guided to onboarding instead of an empty page. This is a setup step, not an error.
Understanding the page shell
Before looking at each tab, it helps to know what the surrounding page can show.
- Hero area
- Shows your active workspace and a New Task action for creating work items quickly.
- Banners
- Onboarding, first-item/habit, and Profit Discovery banners may appear above the tabs depending on your account state.
- Tab strip
- Daily Brief, Work Queue, Customer Returns, Quality Events, 5S System, Downtime Tracking, Cost of Quality, Quality Evidence, Audit, Learn, and Reports. Daily Brief is selected by default.
- Preview badges
- Some tabs, such as Quality Events and Learn, are feature-gated and may show a Preview badge or may not appear at all depending on your account configuration.
- Loading and partial-data states
- Each tab can independently show loading, empty, partial-data, or error states while still rendering the rest of the page.
Tip
A missing tab usually means a feature is not enabled for your account, not that something is broken.
1 Start with Daily Brief
Daily Brief is a generated summary written for your role. It is an orientation aid, not a replacement for the underlying records.
- Choose a persona: Quality Manager, Plant Manager, or Owner/General Manager.
- Select a language, then generate or regenerate the brief.
- Copy the brief to share it, or follow its recommendations into the underlying work.
Tip
If the brief shows unavailable or rate limited, wait a moment and try again rather than assuming there is no data.
Click to view screenshot
2 Work the Work Queue
Work Queue is the primary operating loop: it lists what needs to be done today, by whom, and how urgently.
- Team vs. My Queue
- Switch between your team's queue and your own assigned items, and between Active and Completed views.
- Signals
- Promote a signal into a task, dismiss it, filter to critical signals only, or expand/translate signal content.
- Migration notices
- If you have personal work items from before joining a company workspace, a migration notice lets you move them (and any linked reports) into the shared queue.
- Use New Task to create a work item directly from the header.
- Use the Today's Focus KPIs (overdue, due today, due this week, needs a decision) to prioritize.
- Open a work item to see its details and available actions.
Tip
An empty queue can mean there is genuinely no work, or that items are filtered to Team vs. My, or Active vs. Completed. Check the view before assuming something is missing.
Click to view screenshot
3 Review Customer Returns
The Customer Returns tab summarizes open returns and lets you start a new one without leaving Control Center.
- Use New Return to start a return, and the KPI cards to see open, critical/high, and overdue containment counts.
- Select a row in the open-returns table to open its full detailed workflow.
Open the complete Customer Returns guide
Tip
The summary table shows only open returns; use the full Returns workflow for history and closed records.
Click to view screenshot
4 Manage Quality Events (feature-gated)
Quality Events appears when the feature is enabled for your account. It gives a summary view with quick actions and links into the full Quality Events workflow.
- Use View All, Analytics, New Event, or Import Paper Form directly from the tab.
- Select an open event in the KPI/table area to jump straight into it.
Open the complete Quality Events guide
Tip
This tab is a summary and drill-through surface. For the full workflow, phases, and closure guidance, use the dedicated Quality Events guide.
Click to view screenshot
5 Check in on 5S System
The 5S System tab summarizes active areas, pending reviews, open and overdue actions, findings, and compliance.
- If you have more than one 5S system, choose which one to view, or create your first system if none exist yet.
- Use Open 5S System to go to the full workflow. Personal 5S systems and SPC checklists can be migrated into a shared workspace when prompted.
Tip
The summary reflects your selected system only; switch systems to review a different area.
Click to view screenshot
6 Track Downtime
The Downtime Tracking tab summarizes baseline status and savings for a selected system.
- Choose a system, or create your first one. Configure a baseline if one has not been set up yet.
- Use Open Downtime Tracking to reach the full setup, operator, supervisor, live-board, and analytics workflows.
Tip
A baseline still building is expected for new systems; it is not an error state.
Click to view screenshot
7 Review Cost of Quality
The Cost of Quality tab summarizes cost tracking for all areas or a selected system.
- Filter by All Areas or a specific system, and use the help modal for definitions.
- Enter monthly costs, turn on tracking, or open Profit Discovery and the full Cost of Quality workflow.
Tip
Tracking disabled or no monthly entries are expected states for accounts still setting up Cost of Quality.
Click to view screenshot
8 Explore Quality Evidence
The Quality Evidence tab summarizes unresolved and critical signals found in your uploaded documents and records.
- Review the Pareto summary and recurring categories, then use search to find specific evidence.
- Use Open Quality Evidence to reach the full Quality History workflow.
Tip
If no active workspace is set, this tab falls back to your personal workspace data.
Click to view screenshot
9 Work through Audit
The Audit tab summarizes your audit sessions, their status, scope, and findings.
- Select a session to review its findings, filter by status, and download the assessment PDF.
- Account owners can complete an in-progress session directly from the summary.
Tip
Only account owners can complete a session; other roles can review but not finalize it.
Click to view screenshot
10 Use Learn, when enabled
Tip
Learn only appears when training is enabled for your account. If you do not see it, training may not be available to you yet.
When available, Learn currently focuses on Quality Events training: guided practice, verification, and competency tracking.
- Continue a practice path, check your work, and review your competency tier.
- Download a certificate when you complete the required tier, or reset and practice again.
Click to view screenshot
11 Use Reports
Reports is the tab inside Control Center for saved and report-oriented work. Control Center is your daily-work home; Reports is one destination within it.
- Open, filter, and reopen saved reports from the Reports tab.
- Download and share reports using the same shared download and sharing flows used elsewhere in the app.
Tip
Not every report or filter may be available from every tool; check the specific tool's guide for details.
Click to view screenshot
Deep links and common entry points
Control Center supports query-parameter deep links so other parts of the app, emails, and notifications can open the right tab directly.
?tab=work- Opens Control Center directly on the Work Queue tab.
?tab=quality-events- Opens Control Center directly on the Quality Events tab, if enabled for your account.
?tab=learn&path=qe-training- Opens the Learn tab focused on the Quality Events training path, if enabled.
?workItemId={"{id}"}- Opens the matching work item detail directly.
?workItemId={"{id}"}&export=docx- Opens the matching work item and requests a document export.
Troubleshooting
- I was redirected away from Control Center. What happened?
- You likely do not have an active company workspace yet. This is a setup step; follow the onboarding prompt to create or join a workspace.
- A tab I expect to see is missing. Is that a bug?
- Usually not. Quality Events and Learn are feature-gated or unavailable depending on your account configuration and training setup. Other tabs can still be visible but show setup, data, or permission states instead of content.
- Daily Brief says unavailable or rate limited. What should I do?
- Wait a short time and regenerate. This reflects a temporary service condition, not missing data.
- My Work Queue looks empty even though I know I have open items.
- Check whether you are viewing Team vs. My Queue and Active vs. Completed. Also check for a personal-artifact migration notice if you recently joined a company workspace.
- A KPI card or table on a tab looks empty. Is something broken?
- An empty summary usually reflects a genuine data, setup, or tier-limited state (for example, tracking not yet turned on) rather than a system failure. If you see an explicit error message, that indicates an access or load failure instead.
- Where do I download or share a report from a summary tab?
- Report downloads and sharing use the same shared download flow used throughout the app. Follow the link from the summary tab into the full workflow to access it.
Tips for getting the most out of Control Center
- Start each day with Daily Brief, then move to Work Queue to act on what it surfaces.
- Treat each tab as a summary. Use its link into the full workflow whenever you need to do more than review.
- If a tab is missing, check your account's feature configuration before assuming there is a problem.
- Bookmark deep links like ?tab=work to jump straight to the queue you use most.